Resources & Links
This page is dedicated to listing links to helpful resources for free and chartiable clinics. If there is a resource you believe should be on this page, please email it to KatherineGaulke@hotmail.com with an explanation.
Standards of Excellence (pdf)
Wisconsin's Quit Line
The Quit Line is free, sponsored by the Wisconsin Department of Health Services. Quitting isn't easy, but these resources can help. Call to have printed materials at your free & charitable clinic.
Call: 800-784-8669 TTY: 877-777-6534
En Español: 877-2NO-FUME
Standards of Excellence Assessment Tool (pdf)
GAM1a – Resources: Healthcare Mission Statements - 50 Examples of NonProfit Mission Statements or https://www.missionstatements.com/hospital_mission_statements.htm. What is a "Goal Statement? - https://nursing.ucsf.edu/what-goal-statement-what-should-be-included-0
GAM1b – Resource: Wisconsin Department of Financial Institution.
GAM1c - Example: Equal Employment Opportunity Policy or Anti-Discrimination Policy and Anti-Harassment Policy
GAM1d – Resources: AICPA / FASB, Form 990, and Guidestar.com
GAM2a - Example: payroll services - Gusto.com or Intuit Services (QuickBooks). Resource: Form W-4, Form W-3 , and Form 941s. Resources: Current Recording Keeping Laws - EEOC and DOL (Department of Labor), Overtime rules and exempt vs. nonexempt employees concepts. eLaws First Step Poster Advisor. Example: consent to conduct a background check form and Wisconsin Circuit Court Access.
GAM2b – Resource: Wisconsin Circuit Court Access. YourVolunteers.com or TrackItForward.com. VHCP or FTCA/HRSA
GAM3a - Wisconsin Pharmacy Code, Wisconsin Prescription Drug Monitoring Program (PDMP) - Wis. Stat. § 961.385, Chapter CSB 4, and Confidentiality Laws: Wis. Stat. § 146.82 HIPAA ‘Privacy Rule', Wisconsin Board of Pharmacy Regulations, Wisconsin Drug Repository, DNR's website on "donating medical items", DEA Resources, Wisconsin Pharmacy Administrative Code, Pharmacy Self Inspection Report
GAM3c - Reference OSHA, Bloodborne Pathogens standard (29 CFR 1910.1030), OSHA's Personal Protective Equipment standard (29 CFR 1910.132) and Respiratory Protection standard (29 CFR 1910.134)
GAM4a - AHRQ's National Guideline Clearinghouse, The ACP (American College of Physicians), NNCC (National Nurse-Led Care Consortium), and NNCC (National Nurse-Led Care Consortium)
GAM4b - Collect data and report on patient visits, number of unique patients, demographics of unique patients and donated hours by volunteer providers. The VHCP (Volunteer Health Care Provider Programs) requires annual reporting of the types and number of health care services (total number of visits and/or number of patients) provided. Example: St. Joseph's Medical Clinic in Waukesha. Contact Jessica Ossenbrugge, SJMC Executive Director for questions. Resources: CDC Best Practices for Comprehensive Tobacco Control Program and American Diabetes Association Standards of Care
OPC1a - Example: Use of epidemiological data such as that available from http://www.countyhealthrankings.org/ . Example 1: Clinic Identifies diabetes as the most prevalent condition in its population and designs special group visits for these patients. Example 2: Planned process to obtain feedback for preferred clinic visit times. Resources: NCQA PCMH Standards, National Healthcare Quality and Disparities Report chart book on access to health care. Rockville, MD: Agency for Healthcare Research and Quality; May 2016. AHRQ Pub. No. 16-0015-5-EF, Healthy People 2020. Access to Health Services. Washington, DC: U.S. Department of Health and Human Services, Office of Disease Prevention and Health Promotion. Available from: https://www.healthypeople.gov/2020/topics-objectives/topic/Access-to-Health-Services. Institute of Medicine, Committee on Monitoring Access to Personal Health Care Services. Access to health care in America. Millman M, editor. Washington: National Academies Press; 1993. PCMH 5 - http://www.ncqa.org/programs/recognition/practices/patient-centered-medical-home-pcmh/pcmh-2014-content-and-scoring-summary
OPC1b - Examples: 1: Track availability of appointments. 2: Monitor no-show rates.
OPC2a - Example 1: Routinely sample population using patient care experience survey. Example 2: Establish patient advisory group to give feedback to Governing Body. BOOSTing Care Transitions Resource Room-- http://www.hospitalmedicine.org/BOOST Example: Job descriptions are developed and updated for all care team members.
OPC2c - Example: Hospital shares health system use data and data are used to identify “high risk” patients
CR1 - Impact 211, HealthConnect.link, Resource: Hospital Emergency Departments: Health Center Strategies That May Help Reduce Their Use (2011, April 11). United States Government Accountability Office Do Free Clinic Reduce Unnecessary Emergency Department Visits? The Virginian Experience (2012). Journal of Health Care for the Poor and Underserved by Hwang, Liao, Griffin, & Foley. Example of CHNA: Aurora Health Care's Community Health Needs Assessment.
CR2 - Example: Local food pantry, housing office, legal services, transportation services, ESL programs. See Weebly.com as possible website vendor.
CR3a - PCMH 5 - http://www.ncqa.org/programs/recognition/practices/patient-centered-medical-home-pcmh/pcmh-2014-content-and-scoring-summary
The information contained in the WAFCC Standards of Excellence is not intended to serve as legal advice nor should it substitute for legal counsel. The WAFCC Standards of Excellence is not exhaustive, and readers are encouraged to seek additional detailed technical guidance to supplement the information contained herein.