Standards of Excellence
The WAFCC believes that free or charitable clinics should be guided by established norms of care that will enrich the care of those people in greatest need. The WAFCC Standards of Excellence offer measurable guidance specific to the FCCs. The Standards are a strategic dynamic tool to help FCCs meet the challenges of health care delivery.
Measurement of the Standards provide direction for goal setting, planning to meet goals, evaluating plans, and for guiding projects and actions. The Standards can also be used in creating new FCCs and for self-assessment by existing clinics. Attainment and maintenance of the Standards ensures the integrity of services and promotes trust with patients, providers and the community. While WAFCC recognizes each FCC may function differently, the Standards define those core, evidence-based, and regulatory elements that ensure health care services are effective, safe, patient/family-centered, timely, efficient, and equitable (Institute of Medicine S.T.E.E.E.P.).
A collaborative of the WAFCC members wrote the Standards. Input from experienced FCC members, three pilot clinics and an expert Advisory Board further guided the development of Standards to allow adaptation to a variety of clinic settings, yet possess sufficient rigor to challenge FCCs to achieve a high quality of care. WAFCC welcomes feedback from FCCs to foster an open dialogue for continual improvement within the Standards.
Seals of Excellence
Each Standard is written as a measurable statement describing the outcomes necessary to attain excellence. The document further defines two levels of evidence to describe what a successful clinic will look like once the Standard is met.
1. Governance, Administration & Management (GAM)
2. Optimal Patient Care Services (OPC)
3. Fostering Community Relations (CR)